Orex Technologies provides the following Support options:
With regards to the "Service Contract" or "Per Incident basis" fees, we have the following options available.
Please note that these options are parts exclusive.
1. Per Incident Basis (Call-Out):
oOffice hours support (9am till 5pm, not incl. Public holidays)
R365.00 per hour, for first 3 hours. Part thereof for further support.
2. Service Contract:
This inspection includes the following:
§ Ensure all PC's, Servers and/or Network devices are running optimally.
§ Ensure Backups are taking place properly and correctly.
§ Ensuring all services are running effectively and to satisfaction.
§ Analysis report of infrastructure. We will make suggestions and recommendations where needed.
o Remote Maintenance of Machines and/or Telephonic support for Remote assistance of PC's.
§ Only with Mac OS X, Unix, Linux or Windows XP Professional on Internet connected Networks.
Contract options:
o Monthly:
§ R1800 /month (Office Hours, 9am till 5pm, ex. Public holidays)
§ R2200 /month (incl. After Hours or Public holidays)
§ R2800 /month (incl. Standby and Callout; Full Technical Support assistance 24x7x365)
o Annually:
§ R19800 /annum (Office Hours, 9am till 5pm ex. Public holidays)
§ R24200 /annum (incl. After Hours or Public holidays)
§ R30800 /annum (incl. Standby and Callout; Full Technical Support assistance 24x7x365)
Prices are exclusive of VAT.