IT Services

Orex Technologies provides the following Support options:

With regards to the "Service Contract" or "Per Incident basis" fees, we have the following options available.

Please note that these options are parts exclusive.

1.    Per Incident Basis (Call-Out):

oOffice hours support (9am till 5pm, not incl. Public holidays)

R250.00 per Hour, for first 4 hours. Part thereof for further support.

o      After hours support (24x7x365)
R365.00 per hour, for first 3 hours. Part thereof for further support.

2.    Service Contract:

o      One onsite, Monthly inspection on an agreed date.
This inspection includes the following:

§       Ensure all PC's, Servers and/or Network devices are running optimally.

§       Ensure Backups are taking place properly and correctly.

§       Ensuring all services are running effectively and to satisfaction.

§       Analysis report of infrastructure. We will make suggestions and recommendations where needed.

o      Remote Maintenance of Machines and/or Telephonic support for Remote assistance of PC's.

§       Only with Mac OS X, Unix, Linux or Windows XP Professional on Internet connected Networks.


Contract options:

o      Monthly:

§       R1800 /month (Office Hours, 9am till 5pm, ex. Public holidays)

§       R2200 /month (incl. After Hours or Public holidays)

§       R2800 /month (incl. Standby and Callout; Full Technical Support assistance 24x7x365)

o      Annually:

§       R19800 /annum (Office Hours, 9am till 5pm ex. Public holidays)

§       R24200 /annum (incl. After Hours or Public holidays)

§       R30800 /annum (incl. Standby and Callout; Full Technical Support assistance 24x7x365)

 

Prices are exclusive of VAT.

Copyright © 2005-2006 Orex Technologies. All rights reserved.